FAQ's

Do you guarantee your diamonds and jewelry?

Yes, absolutely. C Sterling Jewelers only works with the best brands and most talented craftsmen and we personally guarantee our diamonds and fine jewelry for life from defects in quality and workmanship.

 

Do you repair jewelry and watches?

Yes. Our professional in-house jeweler has experience working with jewelry and watches of all kinds. We will repair our own custom jewelry pieces free of charge for life.

 

Do you check prongs? How often should I have mine checked?

We will check your prongs free of charge. We recommend this to be done at least twice per year as a precaution. This does not serve as a guarantee against any accidental damage or loss afterwards but usually we can catch a future problem before it arises.

 

Do you provide custom designed jewelry?

Absolutely — you can view a few of our custom design pieces here. Whether you would like to transform an existing piece or create a one-of-a-kind gift, we have the experience and tools to make anything possible. We’ve melted down and combined grandparents’ ring to create custom contemporary ones or we can match settings or use the same diamonds from another piece as well… essentially anything is possible and we stand by the quality and craftsmanship to ensure you will be more than happy with the results.

 

Do you replace watch batteries?

Yes, we do. Once a watch battery is replaced, you have a 1-year C Sterling warranty. Also, after a battery is replaced it is not guaranteed to be water-resistant. The charge to replace most batteries is $10.

 

How do I clean my jewelry?

C Sterling Jewelers will clean your jewelry purchased here free of charge as frequently as you stop by. If your jewelry was not purchased from us, we will still provide a complimentary first cleaning service when you visit our store.

For cleaning at home, simply use lukewarm dish soap water. Use a soft toothbrush to scrub the jewelry and then rinse it in clean water. To remove caked-on dirt, let it soak for 10 minutes in the lukewarm dish soap water before scrubbing with the soft toothbrush and rinsing it clean. C Sterling Jewelers also recommends to avoid wearing jewelry in the shower and with other soaps and lotions to avoid the layer of soap scum that can detract from a diamonds brilliance (but if you do, don’t worry, it can aways easily be cleaned away and will not cause any permanent damage to your stone).

 

What determines a diamonds value?

A diamonds monetary value is generally determined by an internationally recognized grading system that was developed in the early 1900’s by the Gemological Institute of America. The system eventually became known as the GIA Grading system.

 

What is the difference between GIA, AGS, and EGL?

The GIA (Gemological Institute of America) is generally accepted as being the laboratory that will apply the most stringent criteria when grading stones. At C Sterling Jewelers, we mostly prefer to sell GIA certified diamonds in keeping with our own standards of selling the best possible diamonds and jewelry to our clients. We still will work with AGS (America Gem Society) and EGL (European Gemological Laboratory) as well for certification, upon request.

 

Do you offer insurance for my purchase?

Yes, we can absolutely recommend you to one of the top insurance companies that we work closely with or help walk you through the process of adding your purchase to an existing homeowners or other insurance coverage.

 

Do you offer gift certificates?

Yes, we can absolutely recommend you to one of the top insurance companies that we work closely with or help walk you through the process of adding your purchase to an existing homeowners or other insurance coverage.

 

Can I make an appointment outside of regular store hours?

We can absolutely make special appointments if you are not available during store hours. Please call us at the number below to arrange a time and day.

 

Do you have financing available?

Yes, we offer financing through Wells Fargo. We also accept all major credit cards. Lastly, C Sterling Jewelers understand budgets and will gladly work within yours.

 

Do you have a Facebook page?

Yes, keep track of our updates or become a fan on our Facebook page here.

 

What are your store hours, directions, contact information?

For detailed contact information, the latest store hours, a link to google-map directions or even a downloadable PDF map, please visit the OUR STORE page.

 

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